The lady by Gold car refused to let me take the car. she said that my driver license issue date not in English "Arabic'' only
I told her that we can use google calendar converter she refused
I told her that I did rent from gold car 3 times at same month same desk same website she refused
“Very unprofessional by some of the case handler.”
About GOLDCAR:7.0/10
return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.
About QEEQ:8.0/10
your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher
A male attendant at collection, challenged my booking done via yourselves and in disagreement with my understanding of the terms and conditions was extremely rude.
He SWORE at me in French on several occasions, assuming I could not understand him as the conversation was being held in English.
A female colleague took over and sorted everything ou for me on this occasion.
The could not give me the Citroen C4 that I had requested.
The return of the vehicle was very smooth.
“Expérience regrettable et déception absolue. Fuir....”
About GOLDCAR:4.3/10
Enorme déception.
Lorsque notre collaborateur s'est rendu au comptoir pour récupérer la voiture, l'agent à menti, en faisant passer les frais d'assurance pour le montant de la location... Un scandale.
Du coup la location est 2 fois plus cher que prévu.
C'est du vol.
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I will not use this company Gold car any more
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