I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.
They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes:6.3/10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.
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