Do not rent from this company! The worst rental company ever. The deposit is around 15,000 RMB and the refund takes forever. It's been half a month and I've called them to ask why I haven't received my refund. They shirk responsibility saying it was refunded long ago and that I should ask the bank, which has nothing to do with it. We called for their roadside assistance and they said: 'You don't have our insurance, we can't help you.' They provided no useful advice, just kept repeating: 'I cannot help you.' Overall, a useless and terrible experience. We ended up solving the problem ourselves.
The store mistakenly noted the wrong pickup location, which made us wait an extra hour without any apology or explanation. Not a good impression. However, the car rental service was quite efficient. Thumbs up.
This is probably a local rental company in the Czech Republic, not very large but relatively well-managed. Both pick-up and return processes were smooth.
The store is located in the center of Prague and is easy to find with the address. The customer service is easy to communicate with, and both pickup and return are very quick.
About QEEQ:10.0/10
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