J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.

Perfect assistance and cleared info about what is included and what is not coveres. Firefly very Recommend rental car.

Easy procces

Despite handing my car back in perfect condition, on time, in the correct bay without any issues I've since received a strange phone call asking where the car was and when I said I'd already dropped it off they apologised, then the following day I got a missed call followed by an email asking my why I hadn't dropped off the car the previous day. Very strange and anxiety provoking, I'm glad I took photos of the car in situ of the car after I dropped it off. Completely unprofessional and best avoided entirely it you do t want strange worrying follow cars from them. You get what you pay for I suppose.

The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.

Seamless booking process with heaps of information which I had printed and took with me

A lot of extra fees: car regular and service fee 23€+49€ fuel fee Plane landed 3 hours early and car was not available unless I cannot aid 36€