When picking up the car, the fuel gauge was not full; it was two notches below full. We immediately asked the staff about it and were told that the fuel gauge was faulty and that it would be fine if it showed the same when returning the car. We assumed the tank was actually full but the gauge was faulty. However, when we refueled before returning, we found out that the gauge was working perfectly. Felt a bit deceived.
Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours
Like: The vehicle I booked was lovely and was great value for money. Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.
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Customer Service
Good
Relevant Reviews on Keddy by Europcar in United Kingdom
Mavis Eveline
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View more >Benedict Buck
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View more >S.Berry
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View more >A. J Abdul Razzak
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View more >Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours
S.Kinsella
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View more >Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.