The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.
After waiting for over an hour at the counter and calling them 2 times to make sure they keep the convertible.
They tried telling me that there is no convertible available. I had to argue my point for 5 minutes and show them pictures of our engagement 2 days before she finally said ok i’ll give you a convertible. They are such liars. Also the completely disregarded the fact i had bought insurance and had a waved deposit. They said it doesn't cover me in any way. And tried to push me to take insurance with them On top of my MasterCard world elite insurance and the one i had bought from EasyRentCars. After all that we ended having a good experience regardless.
About QEEQ:10.0/10
EasyRentCars was absolutely amazing and soo easy to deal with they responded to me within seconds and made every necessary effort to comply with my requests. Thanks a lot for making this a good experience!
Almost not nagging at all on the subject of upgrade or additional insurance. However takes a long time when you are supposed to just sign and get keys. No option to prepay gas is unpractical as it is very stressful to fuel by airport in naples upon returning
“I've got a brand new car, easy pick-up and drop-off, professional staff”
About Sicily By Car:10.0/10
I had to rent a bigger car because no vehicle was available from the pre-booked category. Small car fits better on narrow streets in Italy. It's OK for me, I'm a rally competitor, but an inexperienced driver would have had trouble with the SUV in historical old towns.
About QEEQ:10.0/10
There was a technical mistake on the rental platform: am and pm were interchanged. Time before noon was shortened to pm and am was afternoon. Otherwise I had good experiences with Easyrentcars.com
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Customer Service
Good service poor location
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