Car condition was average only. Wasn’t being informed that speed limit is only 70km upon car collection. We had to pay FINE RM150 due to this. If we were verbally informed, we can take extra precautions.
About QEEQ:8.0/10
Needed to make some adjustment on the timing on arrival and returning the car. However, the website didn’t allow us to do it less than 24 hours before collection. If the website was flexible, I could help us make some last minute planning.
Informed them in advance that I would be half an hour late for the return (because the pick-up itself was delayed by half an hour). At return, they pretended not to know and charged an overtime fee.
There was no airport pick-up sign as promised, and we ended up waiting for over half an hour. The car was in terrible condition. Extremely disappointed!
Like: I like that the staff was punctual during my pick up. Also they were professional in identifying the scratches and dents of the car made by previous drivers so that I would never be wrongly blamed for those damages. Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.
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Customer Service
Average experience
Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)
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View more >Dislike: None!
L.Ee Hahn
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View more >Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.