Staff with great smiles and conversation provide amazing service!

S.Mornix

Canada

Reviewed: Fri, Jul 29, 2022

About Routes: 9.0 /10

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

About QEEQ: 10.0 /10

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

Special | Mystery compact car or similar

2 day rental

Relevant Reviews on Routes Ottawa Airport

W.Cresswell

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sun, Aug 25, 2019

“We were very pleased with quality and price and convenience of location”

About Routes: 8.7 /10

Very pleased.

About QEEQ: 8.0 /10

Easy booking and no surprises-great

M.Hart

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Sat, Aug 10, 2019

“Car missing black casing left outside mirror (but mirror functional), left back tire @ 20lbs!”

About Routes: 9.3 /10

Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.

About QEEQ: 8.0 /10

baggymary

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Mon, Jun 3, 2019

“Great value, difficult to find pick-up location”

About Routes: 7.3 /10

Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.

About QEEQ: 10.0 /10

Retired and loving it.

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Reviewed: Sat, Apr 20, 2019

“Great value and service for your money!”

About Routes: 10.0 /10

My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.

About QEEQ: 10.0 /10