Charged me a cost of RM 281 due to a tiny stone chip hole on windscreen. This is totally out of my expectation since this is an uncontrollable factor.
Not satisfied with the charge.
Their hotline doesn’t even work. No one pick up the call when i want to send the car and the services from their staff was bad because they didn’t respond well
I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage.
The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!
Very good car. Xavier who handled our hire was very helpful and pleasant to deal with.
About QEEQ:8.0/10
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