No shuttle or Euro Staff at the airport to pick us up from the airport to the rental location. Did not Fiji local sim so it took a while to get that sorted. Once, I got there, the car was not ready for pick up. They said 7 mins but it took 30-60 mins to get the car.
They did not provide the agreed model but gave me an old jeep instead. Soon after driving, the tire had problems. The Europcar staff personally replaced it with a Mitsubishi Pajero that had over 140,000 km, in poor condition with a lot of noise. It was night when I swapped the car, so I couldn't thoroughly check for damages or cleanliness. The staff assured me there was no issue unless there was major damage. On returning the car, another staff pointed out scratches and charged me FJD 25 for a car wash, even though I had taken insurance when picking up the car. The car's condition during return was no different from when I rented it.
“Avoid Europcar fiji at all costs.
The lady at the budget desk at Nadi airport was very helpful.”
About Europcar:3.0/10
Euro car isn’t at the airport. And doesn’t have a service desk. Attendant got annoyed when we called to request the car. Then double charged us on pick up.
Wasn’t at the offsite address at drop off. And instructed us to leave vehicle at the airport carpark with the keys in it.
After sending pictures to agency. For confirmation about receipt of undamaged vehicle Still no response. And no refund for deposit of $800 fjd.
We hire exclusively thru europcar. Both personally and professionally. Untill now
Car stank. And wasn’t clean. ( I believe was an overflow car)
About QEEQ:9.0/10
Not really QEEQ fault. But wasn’t the best experience not being able to amend the booking without Calling. Just a small
Gripe
“The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's m”
About Europcar:9.3/10
The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's much better. We booked our car rental from budget.com on 17 Nov and end up we were told that the car we booked having technical issue problem and they requested to use another car rental company with additional price top up. However, this bad experience did not happen on Europcar and we were quite impressed with the free upgrade to Volkswagen Polo. Well done Europcar.
Daihatsu Perodua instead of Hyundai Getz. Car in a really poor condition. I would like to add pictures but I can't don't know why.
Noisy, no screenwash, wipers in bad state. Full to full - forget it. Good thing you don't have to worry about returning a car as you will never return it in worse condition than you took it and no one bothers to check it when returning. You can feel like real fijian in your dirty, noisy car - indigenous will even try to stop you thinking that it's one of them. One more good thing - working air conditioning!!!
Even if paid full price before rental at the desk had to pay additional costs which were not mentioned previously - stamp duty + something else.
About QEEQ:10.0/10
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