Car was excellent, except unable to contact Routes car rental service desk

V.PHAM

Canada

Reviewed: Wed, Sep 28, 2022

About Routes: 9.0 /10

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

About QEEQ: 8.0 /10

I contacted QEEQ help lines couple times, they have been helpful.

Economy | Toyota Yaris or similar

6 day rental

Relevant Reviews on Routes Toronto Airport

R.Ellis

Canada

2 day rental

Economy | Mystery car or similar

Reviewed: Thu, Dec 29, 2022

“Amazing bang for the buck with top notch customer experience.”

About Routes: 10.0 /10

My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.

About QEEQ: 10.0 /10

I am new to Qeeq.com. Customer Service is very helpful and friendly. Other than the ap giving me a bit of a challenge, I am very happy with this new Rental experience. I am a diamond member now and have gotten amazing deals! I have a few more upcoming rentals and am looking forward to all of them.

D.Reid

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Reviewed: Thu, Sep 5, 2019

“Great service, no complaints”

About Routes: 10.0 /10

Great service with Routes, great car...what more can I say

About QEEQ: 8.0 /10

Great service as usual

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Aug 31, 2019

About Routes: 9.7 /10

Supportive staff and an easy rental experience

About QEEQ: 10.0 /10

Stanley

Canada

1 days rental

Large SUV | Dodge Durango or similar

Reviewed: Sat, Aug 17, 2019

About Routes: 8.0 /10

I am still waiting to be reimbursed for my deposit two weeks later

About QEEQ: 7.0 /10

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Reviewed: Thu, Aug 15, 2019

“Routes is understaffed”

About Routes: 7.0 /10

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.

About QEEQ: 10.0 /10

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Car was excellent, except unable to contact Routes car rental service desk

Relevant Reviews on Routes Toronto Airport

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