The agency met the expectations, but not the car hire company which gave us a different car
Greece
Reviewed: Thu, Oct 20, 2022
About Alma Car Hire:7.0/10
The car was much bigger and older than the one we booked at the reservtion so we were not able to park properly to the hotel´s parkway. We kindly asked to change the car to the company the next day but the representative refused to give us another car arguing they did not have any. He did not give us a solution. Very bad customer service.
About QEEQ:8.0/10
The agency and the information given at the time we made the booking was ok. However, I am going to ask my bank for a full refund of this booking as the car we got was another which made our stay unpleasent.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Customer rep at desk was good, even providing WiFi hotspot from own phone so that we could log into the qeeq app to review the booking after they did not recognize the provided voucher and lack of details on it.
About QEEQ:8.0/10
Voucher provided was unrecognisable to the hire company and did not include the necessary details, i.e car group size, paid or unpaid etc.
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Customer Service
The agency met the expectations, but not the car hire company which gave us a different car
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