We were 'strongly' advised to take out extra insurance. It started out at 140 euros on top of our rental charge, however after haggling we got it down to 105 euros - providing we paid in cash!!! Beware and be prepared.
We were given a 10 year old car with visible signs of ware and rare.
The air-condition did not work, which we mentioned on drop off. The staff told us that if we had phoned them they would have changed the car, but it would be an inconvenience for bus to have to go again to the company to get a different car, so we didn't bother.
The staff were very friendly and polite.
Deux véhicules récupérés dans cette agence Europcar de Milos (Grèce) ainsi que les deux contrats de location.
- premier véhicule récupéré le 19/07 : une Hyundai i30 (pas de pare soleil, pneu avant gauche sous gonflé, pas d’autoradio, volant abîmé et coupant, plus de 125 000km au compteur, ports USB hors service, intérieur très poussiéreux.)
- suite à mon mécontentement, un second véhicule m’a été fourni le soir même : une Ford focus avec près de 100 000km (état extérieur déplorable, phare arrière droit cassé, levier de vitesse dur et cassé, intérieur sale avec déchets, allume cigare hors service, autoradio et CD hors service, pire... feu avant gauche HS en pleine nuit sur une île).
Je ne vous cache pas mon très fort mécontentement suite à cette location Europcar, moi qui pensait que prendre une marque référante à l’étranger serait gage de qualité (mal m’en a pris...). Je suis surtout en colère d’avoir du conduire par nuit noire avec un phare avant HS avec comme passagère ma femme enceinte de 4 mois...
Je demande expressément le remboursement des 143,12€ réglés par avance (Somme en total déconnection avec le niveau de la qualité de service).
The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.
About QEEQ:8.0/10
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Overall good.
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