“Terrible Customer Service, Pick-Up, Drop-Off, Wrong Vehicle - the vehicle we ended up with was fine”
About Keddy by Europcar:3.3/10
We didn't get the car we reserved. They over-booked and we waited over 2 hours to even get a vehicle. The vehicle was different than what we wanted. After the entire experience, the drop-off location closed 5 minutes prior than they are supposed to and sent us to a different location. By the time we reached the location, our formerly full gas tank was no longer full so they advised us to drive 15 minutes away to re-fill it and come back to return. Upon return, they over-charged us for the vehicle and I need to get this sorted out. Europcar is not responding to my emails.
Like: Efficciency of the site, easy to select a car with options. NO SURPRISE on the price. A very good surprise!!!! I'll contact them again for my next trip. Dislike: At the counter people weren't waiting us.
Almost impossible to contact the local car rental counter ( never answering the phone, almost tried 20 times, neither the emails...10 sent without answer)
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Very nice experience on outstanding island.
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View more >Dislike: At the counter people weren't waiting us. Almost impossible to contact the local car rental counter ( never answering the phone, almost tried 20 times, neither the emails...10 sent without answer)