The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.
We reserved the car for 9 AM and return by 8 PM. Arrived around 9:15 and was charged $50 for being 15 minutes late, which is almost the cost of renting for a whole day.
“Overall adequate I made it back to Tel Aviv in one piece
Thank you”
About Europcar:6.0/10
The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists
Overall the van performed as well as expected
About QEEQ:8.0/10
Update your rental vehicles. Don’t give out worn out damaged vehicles
We had a horrible experience with this specific car and the false information that was given to us at Ben Gurion airport from the Albar agent. He told us that the car would need diesel gas. We kept questioning him and he said that diesel was used for that model.
Sunday morning the code did not work - we spent 3 hours waiting for a mechanic to fix the problem.
Monday - all the lights on the dashboard went off! We
drove to the Albar center in Bet Shemesh but before that we filled it up with diesel gas, as instructed. The car stopped working in the middle of 3855 and we waited 4 hours for a tow! The customer service center kept changing the time and it was very difficult to get any information from them.
We were told we would have to complete a problem form but no one knew what to do when we dropped the car off at Ramat Beit Shemesh B on Friday morning. We will not be paying for any of the repairs to this car since we were misled and had other problems with it!
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Customer Service
Car OK, Europcar service terrible.
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