Search for Keddy by Europcar Car Rentals in Casablanca

Bad experience

K Sindi

Morocco

Reviewed: Thu, Dec 8, 2022

About Keddy by Europcar: 4.0 /10

Unfortunately, it was a really bad experience in all respects. At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that . After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation! I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition. The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy. That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car! I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been. After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested. After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address! When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!

About QEEQ: 8.0 /10

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!

Keddy by Europcar

Casablanca Mohammed V Airport(CMN)

Casablanca

Morocco

Premium SUV | Toyota Prado or similar

12-day rental

Relevant Reviews on Keddy by Europcar CASABLANCA AIRPORT

Dorothy Hansom

Morocco

1 days rental

Keddy by Europcar

Casablanca Mohammed V Airport(CMN)

Casablanca

Morocco

Reviewed: Sat, Oct 19, 2024

About Keddy by Europcar: 10.0 /10

Keddy seems to be a subsidiary of Europcar. The car provided felt somewhat old, possibly passed down from the parent company. However, it offers great value for money with affordable pricing and services that align with Europcar standards. This review is based on personal perspective, and may be subjective. There are several points to note: before renting, the platform informed us the car would have a full tank, but it actually only had 2/8 full. Returning the car with the corresponding fuel level was a bit of a hassle. The rear wheel cover fell off at some point, and upon inspection, the left rear wheel cover was also tied on with zip ties. This wasn’t a major issue, but it was slightly unsettling. When returning the vehicle, I mentioned it, and they assured me I wouldn’t be charged. The car’s initial settings were in French, so I strongly suggest adjusting them before driving. The FIAT500 is semi-automatic—initially a bit tricky to handle as the gas pedal requires a bit more force to get moving, but it becomes manageable with practice. Over 15 days and 2400 km of travel across mountain roads and heavy rain, the small car proved to be fairly reliable.

About QEEQ: 10.0 /10