Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.
“Everything was very good apart from hassle at the counter”
About Keddy by Europcar:6.0/10
The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.
“europcar were very good in the execution of keddy by Europcar”
About Keddy by Europcar:9.0/10
Car very good, staff also.
About QEEQ:8.0/10
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