The car rental service on the website indicated that vehicles could be rented if you were 25 years old or older, but the rental company refused. At the rental office, the vehicle was downgraded. However, the deposit was refunded quickly.
Overall, it was fine. At the start, they insisted we buy additional insurance with a not very friendly tone. I called QEEQ and then they didn't insist anymore. At return, they claimed the fuel tank wasn't full. I provided the fuel receipt, and they said OK. The car's headlights were not bright enough, and I mentioned it to the staff upon return, hoping they fix it for future renters driving at night.
My daughter left her phone in the car which set off elsewhere after I dropped it. The staff quickly recalled the driver and returned the phone much to our relief. Thank you to Callum and his colleagues.
Car was not full of fuel on pick up, which it should have been. I returned it full. Mentioned this to staff when dropping off the car & was offered a free half tank of fuel, should I hire another car from them, which I do not know if I will ever need to.
The whole experience was easy and quick. they made us feel very welcome. The car was excellent. I have never driven a corsa before and was pleasantly surprised.
They infact went above and beyond as I stupidly left my phone in the car and Samantha came into the terminal and handed it to security so I could get it before my flight.
About QEEQ:10.0/10
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Customer Service
professional and polite
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