I got an MG ZS, a vehicle is standard far less than I had booked (Toyota CH-R). European control cluster annoying, would have been ok if it was a higher pedigree vehicle. The MG handled terribly (tramrailed over small bumps in road) although interior was nice-ish.
They kept saying I didn't book for two days. I contacted customer service and even showed them the bilingual order, but it didn't help. It took a long time, and they made me pay extra first, promising a refund. After returning the car, the staff told me to contact the rental company for the refund. I was really frustrated. At that point, I couldn't reach customer service. After a lot of back and forth, the staff finally said they would process the refund. If your English is not good, be cautious.
We ordered an 8 seat van and had to make do with 2 4wd vehicles.
It was very disappointing
About QEEQ:7.0/10
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Customer Service
Great service, car - Meh.
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