Great car - great service !

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.

The car wasn’t clean fron the outside and Inhad to wait for about an hour to pickup the car as there was only 1 representative serving Avis, Budget and 1 additional rental company + they kept advising on getting additional insurance on top of the one purchased from EasyRentCars claiming that there would be lots of hassle and admin fees in case anything happened.

Gave me the car with fuel door broken when make me pay for it

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

Good day, I was suppose to pick up an automatic Audi A1, all wheel drive, 4 drs but none were available, so they try to rent me a Volvo for an extra 5 euro /day or a BMW for an extra 15 euro/day. I told them that the reason I book from you and from home with the super cover was for the reason I didn’t not want to pay more....so they offer the smart for 4 and it was the only auto left for the same price after what it seemed hours, I finally told them that a standard was fine. So they gave me an standard Peugeot 308, front wheel drive with summer tires and charge me an extra 38 Euro for the tires snow chains because we were heading to Roccamorice in the province of Pescara. We were basically stuck in town for 10 days, because of the snow , the vehicle was useless in those conditions and the snow chains were just a waist of time and $. We actually used my sister’s vehicle ( a small GM spark with winter tires on). On the way back to the airport on January 14 ( 2:30 hours trip), It was very stressful because the highway to Rome from Pescara was icy and very dangerous to about 30 minutes from Rome.