The company is very unprofessional, with only one Chinese staff member managing the store year-round. Due to our flight time, we couldn't refuel the car before returning it and wanted to pay the staff (the only Chinese person) directly for the fuel. Our request was met with various refusals and extremely poor attitude. Furthermore, we were misled that there were no flights at that time from the airport and assured we would arrive on time.
“Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!”
About EZU:2.0/10
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
It was easy
Was same price as I booked.
Still happy.
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Customer Service
excellent service, price and very good car for a small car
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