Car was fine - customer service- very poor

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

Maria the lovely staff member at Easirent made my process absolutely faultless was extremely helpful and even gave me some ideas of places to visit. She actually made the experience so pleasant I will certainly use Easirent in the future.

Good website could give more in regards to photos of the vehicles but many other car rental company's are the same across the board

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.

The deposit amount requested was higher compare to other companies. i had a challenge with my credit card and the counter staff was not helpful and asking to buy their own insurance package to avoid paying deposit. I did purchase full protection insurance via online during the booking and easirent mention that the insurance is not their product. the deposit amount asked also seem very high to me compare to other big rental cars in London as well as in europe. i have to pay deposit of 1,800 pound. we have to wait for the shuttle bus to terminal for 30 -40 minutes and the journey took more than 30 minutes to terminal as the shuttle went to various hotels/stops. i’ll not recommend this company to others.