The pickup location was hard to find, and we had to queue for security checks. Initially, the car provided was not as agreed, and only after we raised concerns was it replaced. For two vehicles, we were required to pay deposits equivalent to over 20,000 RMB each. The deposit was supposed to be refunded within 24 hours after returning the vehicles, but now 40 days have passed. Only one car's deposit has been refunded, while the other is still delayed indefinitely.
The staff at the Casablanca airport rental car location were very unprofessional. During the car pickup process, they were extremely slow, even with several customers waiting in line. They couldn't process my credit card and didn't check their POS machine or acquiring bank. They just asked me to verify my card. After I confirmed that my card was fine, they said there was nothing they could do. I had to ask the rental platform for help, and only after they called the rental company's upper management did the staff start taking action. It turned out that the issue was with the bank's authorization settings on the POS machine. What should have been a 20-minute process took two and a half hours, severely affecting my schedule. By the time I reached my hotel in Marrakech, it was already night. The rental company's service was incredibly arrogant and their professionalism was abysmal. Moreover, the staff spoke very little English. How can the rental platform partner with such a company?
Attached are the vehicle order and credit card transaction records. The rental company didn't give me the final payment receipt (nor did they charge a deposit). The rental agent didn't speak any English and tried to overcharge me. They didn't have the car ready and had to contact someone to bring a car, which shouldn't have been rented out. They kept me waiting for two hours, and to avoid delaying my schedule, I had to take it. This ruined the entire trip with constant worry.
La voiture était neuve et de catégorie supérieure. Rien à redire sur le service ou la voiture. Personnel sympa en prime.
About QEEQ:10.0/10
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