Except the mileage limitation issue where I feel I was cheated, it was a nice experience

Counter staff was extremely helpful. Surprised location was off site. Did not see that when booking

Perfect condition of the car, people are nice!

The Zoom employees were EXTREMELY rude and unprofessional. From the van that picked us up from the airport that smelled like sweat and was playing music with swears in it, to the manager who was VERY rude to us during the pick up process, I will never use zoom rentals ever again. They told us that the drop off time was after hours and that we had to drop it off at a different location. He mentioned that it would be $10 for all four of us to take a shuttle back. When it came time to take the shuttle they told us that it would be $10 for each of us when that is not what he promised us. Overall the worst part of the experience was how rude the employees were. It was our first experience in Canada and again we will never rent from them again.

Had a hard time finding location since plaza confusing and no signage except small sign at store front. Had to wait for vehicle although I came early. Agent was polite and helpful. Vehicle interior was clean but exterior a bit dirty, so hard to locate scratches. Dropped off vehicle and agent was rude. Found 2-3cm scratch on rear bumper which I didn't notice until then. Blamed us and asked me to make a claim through Amex insurance. Don't think it was me and scratch was cosmetic. Can't help but feel a bit suspicious. Also, refused shuttle to airport hotel despite blurb in voucher saying shuttles offered during business hours.

No complaints. Easy to do business and to find best deal.

I choose Zoom because it was the cheapest price and I paid for it. Service was eh. Lots of extra items they didn’t disclose upfront. Next time I’ll go with one of the big chains and pay a little more, it’s well worth it.

Good site. Easy to use.