Received a warm and friendly welcome from the guy on the counter. Went through the process no problem. The original car we had booked was not available but we had a slightly smaller model which was no issue for us. The guy explained the problem and was ver apologetic. Contract completed the car was checked over and shown the drop box for the next morning and also the shuttle collection point.
Overall a very pleasant experience.
About QEEQ:10.0/10
First time using Qeeq. No issues and would use again.
They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.
“Kayak are running a scam. Thank goodness Qeeq and Enterprise were understanding.”
About Enterprise:8.0/10
They were helpful because kayak had falsely advertised a big commercial truck but actually booked a tiny van and remarkably pretend that that's fine they are just generic images it's quite a scam they have running there.
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Customer Service
Excellent service well done.
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