They are okay.
A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer.
Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
The listed phone number was automated, and no one answered. It took us an hour and a half with all our luggage. I had to walk against traffic on the road to pick up the car and then drive back to get my family. We faced extreme difficulties right after landing. The platform did not verify the rental company’s contact number, which is a serious negligence. I demand compensation. When I contacted the platform for the rental company's contact, they told me to add a 9 in front. I'm completely speechless!
The service was excellent and very professional! The car was on special offer; although it had high mileage (300,000 km), the performance was decent, but the fuel consumption was too high.
The service is good. Although the cars have high mileage, generally around 200,000 kilometers, they are adequate for driving around the North Island city. Given the low price, the value for money is great. Very satisfied.
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