Waited at the airport for the rental company’s shuttle to the rental location for an hour. Other companies had over 10 shuttles, but this company had none. Upon arrival, they told me my reservation was canceled because I arrived late, and I was forced to upgrade to a more expensive car, costing an extra $500. Googled reviews for this company, and they are all negative, mostly complaining about forced upgrades for late arrivals.
“Do not rent a car from Foco at Fortaleza airport”
About Foco:6.0/10
Foco, the rental car company, did not find my reservation, and did not accept the voucher and other documents that I showed them.
They insisted that I have to make a new reservation, on a walk-in price, which was more than double of the Qeeq order.
Also, no one there spoke English, so we had to communicate via ggl translate, which made it harder.
On returning the car, Foco claimed that I need to pay 250Rs for cleaning the car. I had the car for a month, in an area with many bad roads. after some arguing, they waived it, and I was free to go.
About QEEQ:9.0/10
After Foco did not find the reservation, I called Qeeq customer support who verified that my reservation is ok. They tried to talk with the Foco office, and then with the head office, and finally, after almost 3 hours (!) I got the car
The car was not serviced. One tire was getting low every two days. Windscreen wiper was not ok. Had to stop when was raining. The needed a alignment and balancing.
Tray to speak via what up with them, then never replayed.
Never rent with FOCO again
We waited for almost 2 hours at the airport with the promise they were coming to collect us. It took 5+ rings to get through on the phone and they were always ‘15 minutes away’. Yet they said the car pick up was only 10 mins away. We wasted a lot of time and then ended up renting with Hertz who were at the airport and were very helpful.
About QEEQ:8.0/10
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Customer Service
Buen coche, grande y comodo.
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