Commission driven staff, Terrible attitude. But the car was clean.
Turkey
Reviewed: Wed, Mar 13, 2024
About GOLDCAR:8.0/10
I booked a package for an Audi A3 auto.
However they charged me more because it wasn't available and gave me a Renault capture. Which is a lower classed vehicle.
They also did the same with the lady in front of us who came off the same flight. Which shows that for commission they are cheating the customers.
At the counter, there was no aggressive upselling of insurance as rumored. They just asked if I was sure about not purchasing additional insurance, and once I confirmed, we moved on to the next step.
The experience was very bad. The car given to us had already covered 60,000 kilometers, a white Dacia Duster. The front windshield was blurry. If anyone gets this car, immediately ask the rental company to change it. This car has mechanical issues. After picking up the car at the airport, we headed towards Fethiye. About 100 kilometers in, the engine made a strange noise and started to smoke. We called the rental company for assistance, but they were indifferent and told us to keep driving. After another 2 kilometers, the smoke got worse. We stopped at a gas station and asked the staff for help. They called the rental company and explained the car couldn't be driven any further. They even found a local mechanic to check it. Only after the mechanic spoke with the rental company did they send help. It took 6 hours from when the car broke down at 3 PM to get back to the Antalya airport branch, 100 kilometers away. They gave us an identical car when we returned, with no apology. We expressed concerns about the same issues happening again and asked to change cars. We were even willing to accept a downgrade, but the rental company was very uncooperative. The branch manager told us to ask our agent to cancel the booking since we didn't pay directly to them, or to find a better rental company if we wanted to cancel, otherwise to take the same car. The experience was extremely poor and very frustrating.
“Other than the bad car dropoff experience it was a pleasant and worry free rentsl”
About GOLDCAR:9.0/10
I booked a Mercedes but they did not have one. I was given a Renault instead. If I knew that they did not have a Mercedes I would have booked a smaller cheaper car.
Also as I pucked up the car at Antalya airport and returned it at Izmir airport I was not familiar with the drop off location. Communication with helpdesk was difficult due to their proficiency in English. They could have provided a map during pickup as to where the car drop off location is. I spent half hour just looking for it
About QEEQ:10.0/10
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Customer Service
Commission driven staff, Terrible attitude. But the car was clean.
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