Extremely dissatisfied. At Gold Coast Airport, you need to walk for 10 minutes to reach the designated spot, where there is no office or staff, only their van. You have to call the number on the van and wait 10-15 minutes for them to bring the keys. They take credit card information from the contract and charge it 2 hours later. They also collect a 350 AUD deposit, which they said would be refunded automatically upon return without swiping the card again.
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back.
We still do not know what was wrong with the van, but finally everything is OK
“not very pleasant with the condition of my car, but the customer service was okay.”
About Atlas:6.3/10
Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.
Like: Car was pristine and very low I'm. Cannot beat the price Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.
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Customer Service
Relevant Reviews on Atlas in Australia
Y.Wetwisutti
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View more >M.Tong
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View more >JG
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View more >A.Pfeiffer
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View more >Dislike: Collection from the airport took a little longer than expected.
Rhianna
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View more >Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.