Location sans encombre

I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.

So far so good.

La voiture demandée était très sale a l’intérieur, des paquets de chips encore présent. le pare brise ecoeurant,le rétroviseur cassé, bosse sur les cotés et sur le coffre, l'assurance n'etait meme plus valide, j'ai réclamé et on m'a gentillement dis: "que c'etait pas grave si vous prenez un PV on vous le paye!" La revision n'etait pas faite, l'ordinateur de bord demandé de changer l'huile tous les jours...J'ai reclamé mais sans suite, que faire?

RAS

2nd year I have used them and the car wasn't ready. Had to take it away uncleaned.

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.

To offer a car for hire in Geneva in January with summer tyres (and they be dismissed with a Gallic shrug when complained about on return, fortunately safe) is totally unacceptable.