Typical Italian laid-back attitude, indifference, and heavily accented English! Slow and inefficient service! Also, Firefly is the only rental company at the airport without a rental counter.
I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.
Ordered a full size car, got a 1 litre engine vehicle and that replaced the car that was faulty. Stereo was smashed and media unit not switching on. First car done nearly 100,000 miles. Do not use firefly!
car wasn't in the best condition and was banged up quite a bit. I had to ask for more damanges to be shown on the rental paper beforehand. But besides that everything went well.
Service was very good counter staff was professional and friendly
About QEEQ:10.0/10
It all went very well no problems at all
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