1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.
Picked up the car at Edinburgh Waverley Station. Due to it being a central train station, there were many people, and we had to queue. It took over an hour from queuing to getting the car. The pleasant surprise was the vehicle upgrade, and the car came with a navigation system, which made driving to the Highlands smooth and effortless.
“Great vehicle with a very simple pick up and drop experience.”
About Europcar:10.0/10
Very positive experience. I was upgraded to a brand new vehicle with a navigation system. This was very much appreciated.
About QEEQ:10.0/10
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