The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!
The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.
The explanations were very clear. They noticed I had a small child and reminded me to install a child seat.
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