The first car had issues with its lighting system, which we discovered ourselves and returned to exchange. After driving the second car for nearly an hour, we received a call informing us of a problem with the vehicle and asking us to return to exchange it or to have it replaced at our destination. When I asked about the issue, they wouldn't tell us. For safety reasons, we returned the car to exchange it again. On the phone, they promised a better car, but it turned out the engine had problems, and they gave us the same model again. It's really irresponsible and frightening in hindsight. Luckily, we made it back. Our destination was far, and if something had happened, it would have been a disaster. Their service was average, they didn't inform us of anything, and the return location was not clearly explained.
The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.
We initially rented a Ford Kuga but were given a Nissan Qashqai instead. This would be fine, but the most outrageous part is that over a month has passed, and my deposit still hasn't been refunded. I've never encountered such an untrustworthy company.
The service was okay, the rental process was simple, no need for a notarized or translated driver's license. Just wasn't sure where to pick up the car, took some time to figure out since the signs in Turkey are unclear.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Enterprise Izmir Airport Domestic Terminal
Crystal Constance
-
-
-
-
View more >Muriel Aldington
-
-
-
-
View more >Dave Winifred
-
-
-
-
View more >Beatrice Daisy
-
-
-
-
View more >Joyce Funk
-
-
-
-
View more >