The service was quite mediocre. Firstly, the pick-up location shown online was supposed to be in the arrivals hall, but we searched for a long time and couldn't find the car rental company's counter. There was no staff at the arrival exit to greet us either. After waiting for a long time, we had to call the car rental company for someone to pick us up. During the verification process for the vehicle, no one explained any important notices or terms and conditions. There was also no reminder to inspect the car. Only after we requested did they inspect the scratches and marks on the car. We needed to rent their GPS, but it turned out to be broken. The staff tried to fix it for a while but it still didn't work. When we asked for a replacement or if someone could bring another one, they refused and just left. We were given a Ford Focus, which surprisingly required premium 95 gasoline. It was a rip-off and consumed fuel very quickly. The range displayed on the dashboard was highly inaccurate and dropped rapidly, leaving us unsure if there was a problem. The car had issues when starting, and it shook badly. Overall, it was very cheap, but the service was really just average.
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Customer Service
