Excellent +++

Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.

Price Drop Protector I have used EVERY booking, but it's never kicked in. So it makes me wonder if it really works (or is it just that I've been lucky and always booked at the lowest price?).

No queue for car at rental desk, friendly staff, told us the best place to fill up with fuel at the end of the rental, a very smooth collection and drop off process

A great upgrade ,so appreciated .Abit of anxiety due to yellow service alarm light being left on ,but reassured on contacting hertz & speaking to mechanics . If aware of the cars economy on fuel would have chosen to bring back full as only got just below half tank instead of empty & am on very tight budget as retired nurse !

Great service after the confirmation came through & I phoned hertz to confirm my booking ;am still a little wary of ' great deals ' on the internet ! Will definitely use your company again & have already recommended you !

Everything went great except for the fact of keeping such an amount of money blocked for so long

They are very nice and helpful

Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late.
Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.