When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!
They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.
Everything was great except for the sales pitch for a full tank of gas at the counter.
About QEEQ:10.0/10
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