Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.
Honestly, the service was quite good, but there were many scratches on the car body, the ride was uncomfortable, and it couldn't speed up. Moreover, the accelerator needed to be pressed quite hard. I was fairly satisfied with the staff who handled the reception and return of the car.
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