Summary first: The service capability and attitude of Hitch Rental are quite poor. I strongly advise everyone not to risk your trip by choosing them just to save a little money. In mid-November 2018, I went on a self-driving tour in New Zealand and booked a Nissan X-Trail from Hitch via the Zuzuche website, where it showed a specified model. However, when I arrived, they claimed there’s no such thing as a specified model in their system. Instead, they follow car groups and gave me a Mahindra diesel SUV from an Indian brand. The interior of the car was extremely rough, just slightly better than a domestic cargo van with no class or comfort. I looked around and didn't see any other X-Trails. I asked the receptionist if any X-Trails would be returned later today, and she said no. I went back to the car to communicate with Zuzuche. After a while, the rental manager returned with an X-Trail and parked it nearby. I asked the receptionist again, and she said it was for the manager’s use, not for rental. At this moment, a young Chinese couple arrived to pick up a car. I had doubts and continued to communicate with Zuzuche. Soon after, I surprisingly saw the couple drive away in the so-called manager's car! I was furious and confronted the receptionist, who responded indifferently that it wasn’t her responsibility.
Car pretty battered and bruised and had 160,000km on the clock and had not been cleaned inside properly, there was a sticky mess in the central console that got all over my partners phone. The cigarette lighter and usb didn’t work so couldn’t charge phone needed for sat nav.
Brakes on the metal thus making a noise that should have been picked up and potentially dangerous.
While we pick up the car, I found the wind screen was chipped by a little stone, and took a picture for record. I said to the counter, and the lady told me it is safe to drive.
Unfortunately, the wind screen started to crack from the chipped point during the trip. The problem made me feel unsafe while I am driving, however, I drove far away from the pick up city, so it is impossible to change another car.
I suggest Hitch to fix the wind screen damage before renting out a car.
The car side mirrors electrics didn’t work, there was damage to one of the side mirrors that wasn’t noted on the condition report which made us feel it could have been our damage however original photos had the damage there. Missing car Aerial so couldn’t reach radio stations, everything else was great
About QEEQ:8.0/10
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