Counter staff member was particularly helpful

Had a great experience with Yesaway, called on arrival and shuttle arrive within 5 mins. Arrive at office and the process was easy and quick, staff explained the agreement, sign a few papers and I got the car a few mins later, was clean and had an umbrella, charger and phone holder for use. Return was easy as well, a quick inspection of the car and we were on the way to the airport. Overall, great customer service, amazing value as well and car in great condition.

Booking was easy and straightforward as it should.

The only thing I like is the car. We got the car as expected. The Chinese staffs, though they are not rude, got attitude. The YESAWAY counter is not inside the airport, you need a pick-up and drop-off service from them.

Everything was perfect and satisfying

Like: 車種指定ができたこと。十分な荷室が確保された車種が事前指定できることで、3人分の荷物の搭載を心配する必要がありませんでした。
Dislike: この店舗の問題ではありませんが、私はこの車のシートで長時間運転していると、重度の腰痛となりました。