This is a fraudulent company. After paying all the fees on the rental website, we arrived at the rental company and tried to pay with a Visa credit card but were told the payment couldn't be processed. After contacting the rental website, we were told that we had to buy additional insurance to rent the car. When buying the insurance, the Visa card suddenly worked without any need for a chip card. In the end, we had to pay over 70 euros per car.
The customer service was very poor. We booked online and were told we'd only need to pay an additional 57 euros at the store to get the car. However, the customer service forced us to buy full insurance for 65 euros and we spent 105 euros for a full tank of Honda Civic's fuel, which actually costs less than 80 euros. It feels like fraud. We hope that the rental company can help us get our extra money back.
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Relevant Reviews on DICKMANNS in Spain
Carol Hamlet
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