They kept asking me to pay two deposits of 1000 euros each, which didn't make sense. After further inquiries, I found out that it was for insurance. What kind of insurance costs 2000 euros? The rental order clearly stated it should only be 8 euros. After a long negotiation, they then claimed one deposit was 300 euros and the other 101 euros for fuel coverage. Having been on a 16-hour flight, I was too exhausted to argue. The rental platform didn't reach any agreement with the rental company, and their insurance wasn't recognized. Ultimately, we consumers suffer the losses.
Very helpful staff. My car had damage on pick up not on the condition form. I videoed the car and showed them on return and no problem.
About QEEQ:10.0/10
Very impressed with QEED. I asked a question about late pick up at velencia airport and received a prompt response with my question answered both by email and a phone call.
“Frustrating, unexpectedly expensive, and deceitful.”
About Interrent:5.7/10
Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.
Interrent (owned by Europcar along with Goldcar) have so many hidden charges and are terrible at communicating. Either prepare for a lengthy battle over the costs, or avoid entirely.
About QEEQ:10.0/10
Easy to use website. Great prices. Hidden charges are from the car company, not Easyrentcars.com.
Pick up location was incorrect so spent an hour walking round trying to find where i should be!
Helpline number was in Singapore and when connected i was unable to get through to anyone..
Made to pay extra at the counter even though the booking confirmation clearly said nothing more to pay
Id like to have my refund because I didn’t take the car, The receptionist came up with lots of fees and also he ask me for £1.000 for deposit, but online the info was totally different ($300 to $500). I paid for extra insurance and he was asking again for more payments!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Interrent in Spain
J.Sweetnam
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >j.allen
-
-
-
-
View more >C.Ferraresi
-
-
-
-
View more >