The rental service from ZuzuCar was very poor, and I probably won't use them again. We booked a full insurance package on the website, but upon arrival to pick up the car, we were informed that we had only paid for the car itself. Additional fees for insurance, extra mileage, pre-purchased gas, and so on needed to be paid separately. Calling ZuzuCar's customer service on-site did not resolve the issue; they simply told us to pay the extra costs ourselves. There was no coordination between ZuzuCar and Apollo. We ended up spending nearly two hours at the pick-up location. In the end, we had to buy additional insurance and cover other costs ourselves, paying over 600 AUD more than originally planned. After returning home, ZuzuCar's customer service continued to ignore us, and there has been no word on compensation so far. However, Apollo's service attitude was quite good.
A very professional company with very convenient pick-up and drop-off process. Since it was an RV, airport pick-up and drop-off were not available, which is understandable due to RV limitations. The most surprising part was that the rental order was for a Volkswagen RV, but instead, I received a Mercedes-Benz RV. It was high-end and luxurious, totally worth it.
About QEEQ:10.0/10
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