The staff's attitude was mediocre. I emphasized that I rented a Porsche, but they gave me a similar model and insisted it was impossible to provide me with a Porsche. They also pushed me to buy insurance, which I refused.
I purchased full insurance from the rental company, but there was no staff accompanying me to pick up the car. They just handed me the key, and I had to find the car myself. The vehicle was a Jeep hybrid with a small fuel tank, which was inconvenient, and the fuel wasn’t topped off. After negotiating, they refunded me upon returning the car. The interior was a mess, like a trash can, with drink cups, fast food bags, and cookie crumbs everywhere. It seemed like they didn’t inspect or clean the car after the previous customer’s return. One of the rear seatbelts was also broken.
Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.
I booked a Mercedes but was given a Volkswagen at the store. They claimed it was the same car group. Does this count as the same car group? This seems like fraud.
Rented at Munich Airport. It's very convenient to complete the procedures on the first floor of the airport center. The car was in good condition. Returning the car was also very easy. The return location had staff directing parking, and the check-in process was finished in two minutes without needing to go back to the counter. Overall, it was a very pleasant trip.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS Munich Airport
Yetta Vogt
-
-
-
-
View more >Scott Tate
-
-
-
-
View more >Virginia Wilson
-
-
-
-
View more >Zero Bulwer
-
-
-
-
View more >Lilith Cissie
-
-
-
-
View more >