The service staff of the car rental company are excellent. Their service is very enthusiastic throughout the whole process, and they always have a smile on their face. Even for someone like me who doesn't know a single letter of the alphabet, I successfully rented and returned the car under their very patient guidance. It was a perfect experience.
Pickup and drop-off went smoothly. However, there were three issues: First, the staff gave me a Honda Jazz hatchback instead of the Toyota Vios sedan I had booked. For similar cars, it should have been a sedan. After insisting, they gave me a Honda City sedan instead. For those who understand cars, the rear space is completely different between these two models. A reminder to everyone, insist on getting the model you booked or an equivalent. Second, the car was not provided with a full tank of gas. Being in a foreign country, to avoid unnecessary trouble, I had to add more fuel to ensure the tank was full when returning it. Third, after the car was driven for 2 days, the battery was dead on the third morning, even though the car had only 15,000 kilometers on it and was practically new! I couldn’t reach the rental company by phone and had to seek help from the hotel staff to jump-start the car, then drove for half an hour to report the issue at the rental office. This wasted time, and I was worried the car might break down on the way. Aside from these issues, I was overall satisfied. QEEQ’s customer service is very responsive, addressing queries promptly. Thumbs up!
Exactly as described. No issues with pick up and the car.
About QEEQ:10.0/10
Easy and simple to use.
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