The car we picked up had a dented door and issues with the headlights and taillights that wouldn't turn off on the first day, but somehow fixed themselves by the second day. We picked up the car at Frankfurt Airport, and even though the paperwork noted existing scratches, the staff at the Munich Airport return location was shocked and called the Frankfurt office to verify the severity of the damage before believing it wasn't caused by us. Another group of Chinese tourists who rented an SUV found a tire pressure warning just after leaving and had to come back; they eventually had to go to a repair shop as there were no spare cars. If such a delay happened to us, I’d be extremely upset. Due to these issues, I probably won't rent from this company again.
Although the store is small, the car was great. I rented a Tiguan and got a free upgrade to a higher-end Kia SUV. No upselling when picking up the car, and no issues when returning it. After notifying them by phone at the airport, they arrived in 5 minutes.
About QEEQ:10.0/10
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