When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!
When picking up the car at Vancouver Airport, Alamo was the busiest rental company compared to others, with the longest queues, but everything was orderly.
The company offers excellent service and convenience. Picking up the car was easy without any requirement to upgrade the car model, and the vehicle was new. When I inquired about the car's RPM, they were very patient and experienced, providing precise guidance and reassuring us that everything was fine. The issue was resolved quickly by the second day, making the rest of the journey smooth and enjoyable. Returning the car was also quick and hassle-free. I will definitely use this company again. Don't opt for overly cheap rental companies as they can lead to unpleasant experiences. Renting and returning the car at the airport was great, especially since their working hours are long. We rented the car at around 9 PM, for two days, and returned it around 8 PM without any wasted time.
About QEEQ:10.0/10
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