Insurance scam. Despite presenting our domestic insurance policy at the time of pickup, the company still took a pre-authorization without our knowledge. When returning the car, they charged us for insurance despite multiple clarifications that we already had it. The staff was rude, and they left before resolving the issue, forcing us to leave without addressing the problem on-site due to our flight schedule. We are extremely angry at this company's dishonest behavior.
When I arrived at the rental company, there was no order information, and they didn't reserve a car. Fortunately, the staff helped me find a similar model.
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