The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!
First's service in Mauritius is like a fly in a perfect soup; it nauseated me during my brief interaction at the airport. Regrettably, here's my direct evaluation:
1. I waited an hour for the car. I was supposed to pick it up at 6:00pm, but didn't get it until after 7:00pm, yet they still required me to return it by 6:00pm;
2. They wouldn't let me use a credit card, only cash was accepted. Was it really just because the POS was broken?
3. The $30+ deposit I paid in advance was not acknowledged by First, so I had to pay the full amount in cash on the spot;
4. I got lost on the way back and returned the car two hours late, and they charged me for an entire day;
5. They didn't provide any receipt or invoice, not even a credit card slip (since they wouldn't let me use a credit card);
6. When I asked where I could exchange my remaining rupees for dollars before heading to the airport, they told me it wasn't possible and suggested I give it to them as a tip. Later, airport staff told me I could exchange it at the departure hall;
In summary, my whole trip to Mauritius was filled with sunshine and beautiful beaches of the Indian Ocean, marred only by this shameless car rental company and its employees, like a fly in a perfect soup. It's disgusting.
You should thoroughly evaluate your partners in Mauritius. If this behavior is company-wide, consider terminating your partnership with First. If it's just the actions of that specific employee, please have the company provide a detailed explanation and corresponding measures.
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