The procedure is simple, just do your homework in advance and upload the necessary documents, including driver information verification. The pickup service is also good.
The service of this company is really poor, especially the front desk service on the day of pick-up (January 29th). I booked a 2017/2018 Corolla, but on the day of pick-up they gave me a 2013 Camry, claiming that the car I booked was rented out. I asked why they didn't inform me in advance, and they said they generally don't notify customers of upgrades (By the way, the model was upgraded but the year was older, I would rather not have an upgrade if possible). The man at the front desk said, 'If you're not satisfied, you can find another company now.' I've never seen this kind of service attitude before, no apology and even arrogantly suggesting that we find another rental company right after getting off the plane. Their mistake, but no apologies, and they expect the 'tourist' to find another rental company on the day of arrival? I was very surprised by their handling attitude. I've been coming to NZ for 20 years and have never seen this kind of customer service! I don't even know if they are in cahoots with their neighbor, intentionally making customers dissatisfied and then directing them to the neighbor. If they had informed me of this situation in advance, we definitely would have gone somewhere else, not after arriving and being 'forced' to find another company. Later, I checked reviews and found that Google map reviews also mentioned they directed customers to their neighbor's rental company! Anyway, this was our first time renting a car, quite an 'eye-opener.' Next time we'll go for a reputable company, even if it's more expensive. If I had known cheap meant this kind of service, I wouldn't have chosen it no matter how cheap!
I think they almost always assess damage for cars that have full insurance! Our car had no scrapes or scratches, but they insisted the paint was damaged and needed evaluation! I think it might be related to us having purchased the super full insurance! I hope the rental company investigates this thoroughly!
Great customer service, friendly and helpful - would definitely recommend.
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